Faram Forge is primarily working in pre-orders, in the order they are received. This means there is almost always a bit of a lead time, and if a good ETA is not supplied, it is always suggested a customer should inquire about lead times prior to placing an order. All orders are accomplished as soon as possible regardless.
A lot of emphasis is put on not rushing when the goal is to do good work. With rushing comes cuts in quality, and quality is of utmost importance. Customers should understand that good things take time, especially when they are made by hand.
All sales are final, except for immediate returns the same day of purchase. There is a 4% refund fee.
Stripe is whats used upon checkout, and it’s the only option available through this web shop. We do, however, also receive payment through Paypal on occasion, or money orders by mail, and this must be discussed beforehand.
We offer free domestic shipping, which is USPS priority mail flat rate with the standard $50 included insurance. Customers are free to pay for additional insurance, but it is not included in the free shipping offered.
We can also ship using your preferred courier, at full cost and that can be discussed via email.
International shipments: We generally only allow shipments to North America, and Europe, as well as Australia, and New Zealand, but I make exceptions to other places with customers that understand the risks involved with customs etc.
We use USPS priority mail international, and the cost is based on size and value of the item being shipped. Additional insurance can be purchased at extra cost.
Faram Forge is not liable for lost or stolen shipments. Having said that, we try and do the best we can to work with a customer if something unfortunate should happen.
All orders are packed tightly and securely, and more so on international shipments, to insure they arrive in the best condition.