Faram forge operates on a first come, first serve basis. The majority of orders are “Made to order”. An example of a general line up of orders in my shop will consist of runs from 5-10 tools at a time, and during these runs I try and make some current stock items which are similar. This allows me to occasionally offer “Available now” items.
In between runs of tools I will often do shop maintenance as needed, and then work on jewelry and other orders with subjects deviating from tool making. This allows me to keep my mind fixed on the subject at hand, and thus produce better work.
I put a lot of emphasis on not rushing when the goal is to do good work. With rushing comes cuts in quality, and quality is of utmost importance. Customers should understand that good things take time, especially when they are made by hand.
All sales are final.
I generally prefer Paypal, and it’s the only option available through my web store. I will however, also receive money orders by mail, and this must be discussed beforehand. Your place in line is based on when payment is received.
I offer free domestic shipping, which is USPS priority mail flat rate with the standard $50 included insurance. Customers are free to pay for additional insurance, but it is not included in the free shipping I offer.
I can also ship using your preferred currier, at full cost and we can discuss that via email.
International shipments: I generally only allow shipments to North America, and Europe, as well as Australia, and New Zealand, but I make exceptions to other places with customers that understand the risks involved with customs etc.
I use USPS priority mail international, and the cost is based on size and value of the item being shipped. Additional insurance can be purchased at extra cost.
I am not liable for lost or stolen shipments. Having said that I try and do the best I can to work with a customer if something should happen.
All orders are packed tightly and securely, and more so on international shipments, to insure they arrive in the best condition.