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Information

Payments:

Generally all payments are made via Paypal, but if for whatever reason that does not work for you, you can pay by money order or cashiers check.

On payments made by money order or cashiers check they must be mailed USPS registered mail.

Special orders must be paid in full 100% in advance and are non-refundable. 


Shipping policy:

All stock items are shipped within the week of purchase usually Saturdays. For custom order items they can take up to four weeks unless otherwise specified. This is because I take orders on a first come first serve basis and the work is completed in the order by which it is received.

Domestic orders are shipped USPS Priority mail flat rate. Insurance and or Express mail shipments are possible upon request.

International orders ship USPS Priority mail express international unless otherwise specified. Insurance is factored into the total shipping cost on items over $300 USD. International orders should include a shipping phone number in the event a courier should need to contact you. This will help to insure that you will receive your package. International orders may incur a customs tax that the buyer is responsible for. You will need to contact your local customs office to find out what the import tax is your country charges for USA exported goods.


As a general rule, please be sure you have provided me with your current mailing address. This is viewable to me through your Paypal account upon payment.

Return policy:

No returns on custom orders, stock orders can be discussed.

Warranty:

Tools are covered by a lifetime warranty against defects. In the very unlikely event that a defective tool has been sent to you, I will replace it at no extra charge. For things like hammers this covers the heads only. Handles have a life span based very much so on user habits and maintenance.

Drifts and hot punches are not covered by this warranty, because of the nature of these tools usage.

As a general rule all tools are covered given they are being used properly and not abused. Having said that, I use the tools I sell every single day and I put them through a lot of work and I am truly confident about every tool I send out that it will perform as intended.

Jewellery is covered against defects as well, but this only includes the metalwork itself. As with all jewellery some maintenance is required and its too much to cover here so please contact me with any questions you might have.